0x6100004a error on HP 6958 (2024)

  • Sign up
  • ·
  • Sign in
  • Sign up / Sign in
  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • HP Community
  • HP Instant Ink
  • 0x6100004a error on HP 6958

0x6100004a error on HP 6958

Options

  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

turn on suggested results

Showing results for

Search instead for

Did you mean:

Start a conversation

0x6100004a error on HP 6958 (3)

Guidelines

The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

0x6100004a error on HP 6958 (4)

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Sign in / Create an account

Learn more

Sign in / Create an account / Learn more

Common problems for INSTANT INK, HP+ PLANS: INK AND TONER

We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

0x6100004a error on HP 6958 (5)

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

0x6100004a error on HP 6958 (6)

JesseEck

1 0 0

252

New member

‎12-14-202312:26 PM

0x6100004a error on HP 6958 (7) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

I continue to get the same error code as many are having..0x6100004a on my Hp office jet 6958. Many posts suggest doing a semi reset but all those directions are sent privately. Can you please send me those directions or post them publicly for convenience of others!

Category:

  • Cartridge delivery
  • Instant Ink connectivity
  • Other Instant Ink questions

I have the same question

1 REPLY 1

0x6100004a error on HP 6958 (8)

0x6100004a error on HP 6958 (9)Irwin6

10,626 365 459

158

HP Support Agent

‎12-17-202301:27 PM

0x6100004a error on HP 6958 (10) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

Hi @JesseEck,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer showing an error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on thislink to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

If the issue still persists, The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on thislink

I hope this helps.

Take care and have a good day

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful?YesNo

0x6100004a error on HP 6958 (11)

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

0x6100004a error on HP 6958 (12)

  • English

    Open Menu
    • English

    • Español

    • Português

    • 中文

0x6100004a error on HP 6958 (13)

Didn't find what you were looking for? Ask the community or Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.

"); } },500) }); })(LITHIUM.jQuery); var btn = $('.backToTopButton');$(window).scroll(function() { if ($(window).scrollTop() > 300) { btn.addClass('show'); } else { btn.removeClass('show'); }});btn.on('click', function(e) { e.preventDefault(); $('html, body').animate({scrollTop:0}, '300');}); (function($) { $(document).ready(function(){ $(window).scroll(function() { var s = $(".lia-top-quilt > .lia-quilt-row.lia-quilt-row-header:first-child"); var p = s.find(".lia-quilt-row-custom-header"); var top = s.offset().top; var scroll = $(window).scrollTop(); if (scroll >= 400) { $(".ask-common-wrap").addClass("footer-fixed"); } else { $(".ask-common-wrap").removeClass("footer-fixed"); } if ( scroll >= top ) { if (!(p.parent().hasClass("custom-header-background"))) { p.wrap("

"); } var backgroundDiv = p.parent(); var placeholderDiv = backgroundDiv.parent(); parentHeight = backgroundDiv.outerHeight(); placeholderDiv.css('min-height', parentHeight+'px'); backgroundDiv.addClass("stick"); } else { if(p.parent().hasClass("custom-header-background")) { p.unwrap(); } if(p.parent().hasClass("custom-header-placeholder")) { p.unwrap(); } } }); }); })(LITHIUM.jQuery);;function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^]*)"), results = regex.exec(location.search); return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));}(function($) {$("#markMessageAsAcceptedSolutionSecondaryButton").click(function(e){localStorage['accepted-solution-clicked'] = true;});var hpmmd=window.hpmmd||{type: 'Cleansheet Wash', page:{events:[]}, product:{},user:{},legacy:{},promo:{},search:{}};hpmmd.page.site = 'csf';hpmmd.page.name = 'ForumTopicPage'; hpmmd.page.section = 'Apps, Services & Software';hpmmd.page.subsection = 'HP Instant Ink';hpmmd.page.content_id = ''; if (LITHIUM.CommunityJsonObject.WebTracking.Activities && LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent) { hpmmd.page.page_action = LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent.replace("tracking.message.","")+" "+'forum'; hpmmd.page.content_id = ''; } if(localStorage['accepted-solution-clicked']){ localStorage.removeItem("accepted-solution-clicked"); hpmmd.page.page_action = "accepted-solution " +'forum'; hpmmd.page.content_id = ''; } if(hpmmd.page.page_action=="new forum") { if(localStorage['post-from-board']) { hpmmd.page.page_action += " board_page"; } else { hpmmd.page.page_action += " thread_page"; } } if(getParameterByName("post-from-board")=="true") { localStorage["post-from-board"] = true } else if(localStorage['post-from-board']) { localStorage.removeItem("post-from-board"); }hpmmd.user.login = 'false'; if (LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm) { if (!hpmmd.search) {hpmmd.search = {}} hpmmd.search.keyword = LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm; } window.hpmmd = hpmmd;})(LITHIUM.jQuery); ;(function($){ console.log("Medallia Global Data Layer - Checking if we have Global data layer"); if (!window.hasOwnProperty('globalDataLayer')) { console.log("Medallia Global Data Layer - No Global data layer. Creating it"); window.globalDataLayer = {} } console.log("Medallia Global Data Layer - Adding language code: " + "en"); window.globalDataLayer.LanguageCode = "en"; window.globalDataLayer.popUpSurvey = false; window.globalDataLayer.isUserAnonymous = true; window.globalDataLayer.threadboardname = "HP-Instant-Ink"; var startTime = new Date(); var surveyPollingTimeout = 60000; var interval = setInterval(function () { if (Math.abs(new Date() - startTime) > surveyPollingTimeout) { clearInterval(interval); } if ($("#nebula_div_btn").length) { clearInterval(interval); $('.alert-section ul').append('

  • Feedback
  • '); $('.alert-section-mobile ul').append('

  • Feedback
  • '); var feeedbackButtonText = $('.kampyle_button-text').text(); $('.opt-feedback-link').text(feeedbackButtonText); $('[id^=opt-custom-feedback]').on('click', function(){ $('#nebula_div_btn').trigger('click'); }); } }, 500);})(LITHIUM.jQuery);(function($) {/* Check the environment (STG vs PRO) to set the correct URL. The code will run both on Stage and Production */var url = "https://global-navbar-backend.id.hp.com/api/v1/session/sso_check";$.ajax({ type: 'GET', url: url, contentType: 'application/json', dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { /* If the call is successfull, have two scenarios: */ /* If the user is NOT logged in and the results from the API says that a valid session exists, redirect the user to the Khoros sign in plugin, which will take care of authenticating the user on the community automatically */ if(data.sessionIsValid) { // window.location="https://h30434.www3.hp.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FHP-Instant-Ink%2F0x6100004a-error-on-HP-6958%2Ftd-p%2F8939726"; window.location= "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FHP-Instant-Ink%2F0x6100004a-error-on-HP-6958%2Ftd-p%2F8939726"; } }, error: function (jqXHR,textStatus,errorThrow) { /* If the call is not successfull, don't take any action. */ console.log("Single Sign-on | Error: " + errorThrow); } });})(LITHIUM.jQuery);(function () { window._uxa = window._uxa || []; try { if (typeof dataLayer !== 'undefined') { } } catch (e){} if (typeof CS_CONF === 'undefined') { window._uxa.push(['setPath',window.location.pathname+window.location.hash.replace('#','?__')]); var mt = document.createElement("script"); mt.type = "text/javascript"; mt.async = true; mt.src = "https://t.contentsquare.net/uxa/eee8c774-ec16-4fc4-a63b-ee91d06bc089.js"; document.getElementsByTagName("head")[0].appendChild(mt); } else { window._uxa.push(['trackPageview',window.location.pathname+window.location.hash.replace('#','?__')]); }})();LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://h30434.www3.hp.com/t5/forums/v4/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/instantink/thread-id/35118","ajaxErrorEventName":"LITHIUM:ajaxError","token":""});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'H5oyT1o8K_iC_-1';LITHIUM.AjaxSupport.useTickets = true;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_0","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":107,"selectedLabel":"cartridge delivery","title":"Cartridge delivery"}},{"elementId":"link_1","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":105,"selectedLabel":"instant ink connectivity","title":"Instant Ink connectivity"}},{"elementId":"link_2","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":103,"selectedLabel":"other instant ink questions","title":"Other Instant Ink questions"}}]);LITHIUM.Loader.runJsAttached();// -->

    '); } var cardWrapper = $('.hover-card-container'); var error = false; var thisUserID = ''; var cardTimer; allHoverCardTriggers.on({ mouseenter: function() { var thisEl = $(this); cardTimer = setTimeout(function(){ var docWidth = $(document).width(); var rightSide = false; //return user id var userLink = thisEl.attr('href'); if($('.ViewProfilePage').length && $('img.lia-user-avatar-profile',thisEl).length){ var userLink = document.location.href; } else if(thisEl.attr('href')=='#'){ return false; } var thisLen = (userLink).split('/'); thisUserID = (thisLen)[thisLen.length-1]; var thisCard = $('.profileCard[data-user='+thisUserID+']',cardWrapper); var thisElLeftOffset = Math.round(thisEl.offset().left+(thisEl.width())); var thisElTopOffset = Math.round(thisEl.offset().top+(thisEl.height()/2)-94); if((thisElLeftOffset+387)>=docWidth){ //hover card is too far to the right of the screen var thisElLeftOffset = Math.round(thisEl.offset().left-387); rightSide = true; } if(thisCard.length && $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length<1){ $('.profileCard',cardWrapper).hide(); rightSide?thisCard.addClass('rightArrow'):thisCard.removeClass('rightArrow'); thisCard.delay(500).css({'top':thisElTopOffset,'left':thisElLeftOffset}).stop().show(); } else { var ajaxReturn = ''; //just in case thisCard.remove(); //hover card wrapper markup var rightArrowClass = rightSide?'rightArrow':''; var profileCardHtml = '

    '; $.when( //get the background $.ajax({ type: 'GET', url: userApiUrl+thisUserID, dataType: 'html', success: function(data) { $('.profileCard',cardWrapper).hide(); ajaxReturn = data; } }) ) .done(function(){ cardWrapper.append(profileCardHtml); $('.profileCard[data-user='+thisUserID+']',cardWrapper).eq(0).empty().html(ajaxReturn).on({mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); if($('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).parents('div.profileCard').remove(); } }) .fail(function(){ //uh oh - bail out! $('.profileCard',cardWrapper).hide(); }); } },400); }, mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); } } window.common = common; $(document).ready(function() { common.profileCard(); }); })(LITHIUM.jQuery);

    0x6100004a error on HP 6958 (2024)

    FAQs

    How do I override HP damaged cartridge error? ›

    When faced with cartridge errors, one of the simplest yet effective methods is to remove and reinsert the ink cartridge. This process can reset the printer's internal memory and resolve recognition issues.

    How do I get rid of an error on my HP printer? ›

    Turn off the printer and take out the power cable for 30 seconds, remove the printer cable and turn it back on. Try reinstalling the printer cartridge and if the problem persists it could be a hardware fault.

    How do I clear out of paper error on HP printer? ›

    Reset the printer
    1. If your printer has a rechargeable battery, remove it.
    2. Press the power button to turn off the printer. ...
    3. Unplug the power cord from the power source.
    4. Wait 60 seconds.
    5. Connect the power cord directly to a wall outlet and to the printer.
    6. Turn on the printer to complete the reset.

    How do I get my HP printer out of error? ›

    Check the Physical Connections to Your Computer

    Sometimes, simply restarting both your computer and printer can be the solution to the “printer in error state” issue. Power off your printer and computer completely, leaving them in this state for a few minutes, then turn them on again to see if the problem is gone.

    Can you bypass HP printer cartridge error? ›

    Disconnect the power cord from your printer while it is turned on. Wait for 60 seconds before reconnecting the power cord and turning the printer back on. If the error remains there and continues to show, then all you need to do is to remove the cartridge from the printer.

    How do I trick my HP printer to accept refilled cartridges? ›

    Turn off the printer and turn it on after 30-60 seconds, re-initializing the device. Then remove and reinsert the cartridge until you hear a click. You may need to clean the contacts on the cartridge from paint or some products of oxidation. For this, remove the cartridge and wipe the contacts with an alcohol wipe.

    How do I clear the HP check cartridge error code? ›

    Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot. Repeat these steps for the other cartridge if it was indicated in the error message.

    How do I get HP to recognize my refilled cartridge? ›

    Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot. Repeat these steps to replace any other cartridges indicated in the error message. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

    How to reset HP printer error? ›

    On the control panel, press and hold the Power button . Without releasing the Power button , press and hold the Black Copy and Resume buttons until a spinning wheel animation displays on the control panel. After about 20 seconds, your printer automatically restarts.

    How do I clear my HP printer supply error? ›

    Recommended action for customers
    1. Open the front door and remove the suspected toner cartridge.
    2. Check the supplies memory chip. ...
    3. Reinstall the toner cartridge.
    4. Close the front door.
    5. If the message displays again, turn the printer off, then on again.
    6. Verify if the cartridge is a genuine HP toner cartridge.

    How to factory reset an HP printer? ›

    To perform a hard reset of your HP printer:
    1. Via Printer Control Panel. Go to Settings > General menu > Reset Factory Settings. Confirm the reset.
    2. Via Embedded Web Server. Enter the printer's IP address into a browser. Go to General tab> Reset Factory Settings. Confirm the reset.
    3. Via HP Smart App.
    Jul 21, 2023

    How do I get rid of print error? ›

    Fix printer connection and printing problems in Windows
    1. Unplug and restart your printer. ...
    2. Check cables or wireless connection. ...
    3. Uninstall and reinstall your printer. ...
    4. Install the latest driver for your printer. ...
    5. Clear and reset the print spooler. ...
    6. Change a printer's status to "online" ...
    7. Unplug and restart your printer.

    How do I restart the Print Spooler? ›

    If you're in the midst of an issue, here's what we recommend: On your Windows Print Server open services. msc. Right click on the Print Spooler service and choose Restart.

    How do I reset my HP printer error? ›

    Restore factory defaults from the printer control panel
    1. On the printer control panel, touch the Setup or Menu icon. You might need to swipe down on the touchscreen first to open the printer Dashboard.
    2. Touch Tools, or Printer Maintenance > Restore.
    3. Touch Restore Factory Defaults > Yes or Continue.

    How do I reset my cartridge error? ›

    How To Reset Ink Cartridge
    1. Press the tiny reset button located beside the chip and hold for 10 seconds. Depending on the brand and model of the cartridge, you may not need to hold the button for 10 seconds, but it won't harm the cartridge so do it anyway just to be safe.
    2. Done.

    How do I fix my HP printer that says printer failure? ›

    Please follow the steps listed below to reset the printer:
    1. With the printer turned on, disconnect the power cord from the printer.
    2. Unplug the power cord from the power source.
    3. Wait 60 seconds.
    4. Reconnect the power cord to a wall outlet and to the printer. ...
    5. Turn the printer on.
    Sep 24, 2022

    Top Articles
    Lendo Polska - pożyczki i kredyty w Lendo, opinie
    Mclaren Patient Portal Port Huron
    Gfr Soccer
    Sharp Urgent Care Wait Times
    Https //Paperlesspay.talx.com/Gpi
    What Time Subway Open
    Cost Of Fax At Ups Store
    Al Horford House Brookline
    Uber Hertz Marietta
    Creepshot. Org
    D Drive Not Showing Up—10 Ways To Fix It
    Tamilyogi Download 2021
    Drift Shard Deepwoken
    Metro By T Mobile Sign In
    Farmers And Merchants Bank Broadway Va
    Apple Store Location
    J. Foster Phillips Funeral Home Obituaries
    Varsity Competition Results 2022
    92801 Sales Tax
    Uw Oshkosh Wrestling
    Cherry Spa Madison
    Kitchen Exhaust Cleaning Companies Clearwater
    Lynette Mettey Feet
    Keci News
    Wayne State Dean's List
    BitLife: How to Become a Supermodel
    Kamala Harris, Donald Trump debate prompts major endorsem*nt, Fox News invitation for a 2nd face-off
    Software For Organizing A Pledge Drive Crossword Clue
    Peak Gastroenterology Associates Briargate
    Softball History: Timeline & How it started
    Soul of the Brine King PoE Pantheon 3.14 Upgrade
    Gw2 Titles
    Only Murders In The Building Wiki
    5162635626
    Advance Auto.parts Near Me
    Conner Westbury Funeral Home Griffin Ga Obituaries
    Dollar General Cbl Answers Shrink Awareness
    1084 Sadie Ridge Road, Clermont, FL 34715 - MLS# O6240905 - Coldwell Banker
    O'reilly's Los Banos
    Sunset Time Yesterday
    Glassbox Eyecare
    'I want to be the oldest Miss Universe winner - at 31'
    Orylieys
    Tandon School of Engineering | NYU Bulletins
    Sallisaw Bin Store
    How Much Does Costco Gas Cost Today? Snapshot of Prices Across the U.S. | CostContessa
    Rabbi Raps
    Art Labeling Activity The Big Picture Of Nutrient Catabolism — I Hate CBT's
    What Time Does Walmart Auto Center Open
    Stpeach Forum
    Ds Cuts Saugus
    Four Observations from Germany’s barnstorming 5-0 victory over Hungary
    Latest Posts
    Article information

    Author: Catherine Tremblay

    Last Updated:

    Views: 5690

    Rating: 4.7 / 5 (47 voted)

    Reviews: 94% of readers found this page helpful

    Author information

    Name: Catherine Tremblay

    Birthday: 1999-09-23

    Address: Suite 461 73643 Sherril Loaf, Dickinsonland, AZ 47941-2379

    Phone: +2678139151039

    Job: International Administration Supervisor

    Hobby: Dowsing, Snowboarding, Rowing, Beekeeping, Calligraphy, Shooting, Air sports

    Introduction: My name is Catherine Tremblay, I am a precious, perfect, tasty, enthusiastic, inexpensive, vast, kind person who loves writing and wants to share my knowledge and understanding with you.