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- 0x6100004a error on HP 6958
0x6100004a error on HP 6958
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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
12-14-202312:26 PM
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I continue to get the same error code as many are having..0x6100004a on my Hp office jet 6958. Many posts suggest doing a semi reset but all those directions are sent privately. Can you please send me those directions or post them publicly for convenience of others!
Category:
- Cartridge delivery
- Instant Ink connectivity
- Other Instant Ink questions
I have the same question
1 REPLY 1
Irwin6
10,626 365 459 158
HP Support Agent
12-17-202301:27 PM
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Hi @JesseEck,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer showing an error.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on thislink to update the printer firmware and let me know if that resolves the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
If the issue still persists, The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on thislink
I hope this helps.
Take care and have a good day
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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